VIDEO TOUR

Reduce Design Firm Liability

Get the Flash Player to see this player.

Having trouble viewing the video? Check out the Quicktime version here
(iPhone and 64-Bit Compatible)
Note: It may take a few minutes for the video to download.


REDUCE CLAIMS AND COSTLY PROBLEMS THAT PLAGUE DESIGN FIRMS BY:

  • Using a system to understand client needs
  • Tracking clients' responses during a project
  • Identify problems when they first appear
  • Reduce your problems by finding what creates them

On average, design firms endure a liability claim every five years. Costs include far more than lost fees, schedule disruptions and unexpected expenses. The loss of credibility with clients as well as the demoralizing effect on all those involved can be devastating to a design firm.

Constantly collect and publish client perceptions about your firm's processes to create strong client awareness within your designers and reduce your firm's liability.

Immediately identify where clients are experiencing problems by designer, project, phase or specific aspect of your work.

Liability (Lowest Scores)
Phase Avg Score   Category Avg Score
Schematic Design 1.9   Responsiveness 1.8
Pricing Plans 2.2   Helpfulness 2.3
Programming 2.6   Quality 2.5
Proposal Follow-up 3.1   Budget 3.2
General Satisfaction 3.5   Schedule 3.3
Construction Admin 3.5   Accuracy 3.5
Construction Docs 4.0   Quality 3.9

See our blog on this topic:   It's Just Not Fair!