DesignFacilitator's Client Feedback Tool

Privacy Policy

How did you get my contact information?

Your contact information was obtained in one of four ways: (1) directly from you, (2) from a public record (such as a board of professional licensure), (3) from a coworker or acquaintance who provided your information to us, (4) from other public records.

Why do you want to know my name and e-mail address?

In order to provide access to web-based software tools we need to know who you are.

How do you protect my credit card information?

We only collect this information when you purchase a product or service via our online website or via phone, fax, or mail. Our site also uses industry standard best practices for all processing. We do not keep your credit card number on file unless you specifically request that we do so (i.e., for recurring billing of our software tool). When you provide your credit card to us, we securely send the number to VirtualMerchant for payment processing. You can view their privacy statement at

What other information do you track about me?

Depending on level of access you desire to our products and services, we will track varying amounts of information. We have the capability to see unique, anonymous user traffic move within our site. If you log in to our site, we will also request other personally identifiable information for the purpose of providing you access to secured content you otherwise cannot access. If you have appropriate subscription levels to our services, we may also use the information you provide us to authenticate out-of-band security concerns, project access, etc. Finally, if you choose to participate in one of our surveys, we may use your answers anonymously to create reports for distribution or sale to other users of our site. In this case, the answers you have provided will not be personally identifiable. We will never publish your responses unless there are a statistically significant number of other respondents such that your answers are sufficiently anonymized.

Can I see and change the information you have about me, personally?

Yes. Upon creation of a user account, you can control your contact information.

How can I start or stop receiving e-mail from you?

Just let us know. You can email us at any time and request removal from any or all emails. You can also manage your preferences by logging into our website and changing your settings there.

Who can I talk to if I have a question about my privacy?

If you have any questions regarding your privacy, please don't hesitate to contact us. You can email us at, or call us at 866-433-7322.